Refund policy
Return & Refund Policy
Last Updated: August 26, 2026
At Cosmelle, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund period subject to the conditions outlined below.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should generally be:
- Unused and in its original condition
- Free from signs of wear, damage, stains, or misuse
- Returned with original packaging where applicable
- Accompanied by your order information or proof of purchase
Items that have been used, washed, altered, damaged through misuse, or returned without sufficient identifying information may not qualify for a refund.
2. Free Returns
Cosmelle offers free returns within the 30-day return period for eligible orders.
If you believe your order qualifies for a return, please contact our support team before sending the item back. We will provide return instructions and, when applicable, information regarding the return process.
Please do not send merchandise to the store address unless specifically instructed by our customer service team.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging when applicable
After reviewing the information, we may offer a replacement, refund, or another appropriate resolution.
4. Refunds
Once your returned item has been received and reviewed, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
Depending on your bank, credit card company, or payment provider, it may take additional business days for the refunded amount to appear in your account.
5. Partial Refunds
In certain circumstances, a partial refund may be considered if an item has minor damage or missing components that do not qualify for a full refund.
Any applicable partial refund will be determined after reviewing the condition of the returned product.
6. Non-Returnable Situations
A return may be declined when an item:
- Has been significantly used
- Has been intentionally damaged
- Shows signs of misuse
- Has been altered after delivery
- Cannot reasonably be identified as an item purchased from Cosmelle
7. Return Requests
To request a return or refund, please contact:
Email: support@cosmelle.online
Phone: +1 (914) 456-7751
Please include your order number and a brief explanation of your request.
8. Policy Updates
Cosmelle reserves the right to update this Return & Refund Policy when necessary. The most current version will always be published on our website.